Fractional &
Interim Leadership
Senior operational leadership without the commitment of a permanent hire.
→CUSTOMER OPERATIONS & OPERATIONAL EXCELLENCE
Turn complex
challenges into
practical results.
I help companies build, optimise and scale their customer-facing operations — with a pragmatic, hands-on approach and measurable impact.
SERVICES
Senior expertise, when you need it.
Fractional, interim or project-based support to help you deliver efficient, scalable and customer-centric operations.
Fractional &
Customer Operations
& Support Transformation
Operating models, service delivery, KPIs, SLAs, service quality and scalability.
→
Operational Excellence
& Process Optimisation
Process mapping, handoffs, bottlenecks, automation opportunities and cost-to-serve.
→
Customer Experience
& Service Strategy
Designing and improving customer experiences that drive retention and growth.
→
Transformation
& Project Advisory
Implementations, partner and vendor operations and cross-functional programmes.
→LOOKING TO HIRE?
There may be another option.
If you're hiring for a customer operations or operational leadership role but need support now — or while you recruit — I can step in on an interim, fractional or project basis.
- Stabilise operations
- Deliver transformation
- Support during recruitment
- Bring specific expertise
- Flexible support without adding permanent headcount
TYPICAL ENGAGEMENTS
Interim Head of Customer Operations
3–6 months | Flexible days/week
90-Day Operations Transformation
Assess. Design. Implement.
Customer Support Operating Model Review
Practical recommendations and roadmap
Project Support
Implementations, partner and vendor operations
Advisory
Focused support on specific operational challenges
ABOUT
Hi, I'm Ana.
I'm a customer operations and operational excellence leader with 13+ years of experience in international healthcare and SaaS environments.
I work with companies that want to build, improve or transform their customer-facing operations — from scaling support teams to redesigning processes and delivering complex transformation programmes.
More about me →LET'S TALK
Have a challenge?
Tell me about it.
Whether you need interim leadership, support with a transformation, or simply an experienced pair of hands for a specific challenge, let's have a conversation.
Get in touch →