Fractional &
Interim Leadership
Senior operational leadership without the commitment of a permanent hire.
→CUSTOMER OPERATIONS & OPERATIONAL EXCELLENCE
Turn complex
challenges into
practical results.
I help companies build, optimise and scale their customer-facing operations — with a pragmatic, hands-on approach and measurable impact.
SERVICES
Senior expertise, when you need it.
Fractional, interim or project-based support to help you deliver efficient, scalable and customer-centric operations.
Fractional &
Customer Operations
& Support Transformation
Operating models, service delivery, KPIs, SLAs, service quality and scalability.
→
Operational Excellence
& Process Optimisation
Process mapping, handoffs, bottlenecks, automation opportunities and cost-to-serve.
→
Customer Experience
& Service Strategy
Designing and improving customer experiences that drive retention and growth.
→
Transformation
& Project Advisory
Implementations, partner and vendor operations and cross-functional programmes.
→LOOKING TO HIRE?
There may be another option.
If you're hiring for a customer operations or operational leadership role but need support now — or while you recruit — I can step in on an interim, fractional or project basis.
- Stabilise operations
- Deliver transformation
- Support during recruitment
- Bring specific expertise
- More flexible and cost-effective than a permanent hire
TYPICAL ENGAGEMENTS
Interim Head of Customer Operations
3–6 months | 1–5 days/week
90-Day Operations Transformation
Assess. Design. Implement.
Customer Support Operating Model Review
Practical recommendations and roadmap
Project Support
Implementations, partner and vendor operations
Advisory
Focused support on specific challenges
ABOUT
Hi, I’m Ana.
I’m a Customer Operations and Operational Excellence leader with 13+ years of experience in international healthcare and SaaS. I help organisations improve how they operate, solve complex challenges and turn change into practical, measurable results.
I’m hands-on, curious and always interested in better ways of working — including how emerging technologies such as AI and automation can simplify processes, support teams and improve customer experiences.
Get to know me →LET'S TALK
Have a challenge in mind?
Whether you need interim leadership, operational transformation or focused project support, let's discuss what would make the biggest difference.
Get in touch →